Refund policy

WARWICK MUSIC INC.

U.S. 30-DAY RETURNS POLICY

pbonemusic.com  |  Direct-to-consumer purchases

 Effective Date: July 31st, 2026

We want you to be pleased with your Warwick Music instrument. This Returns Policy explains when and how products purchased directly from the United States checkout at pbonemusic.com may be returned.

1. The 30-Day Return Period

You may request a return within 30 calendar days after the date your order is shown as delivered by the carrier.

To use this policy, you must contact us within that 30-day period and follow the return instructions we provide. If your return request is eligible, we will issue an official Return Merchandise Authorization (RMA) number. After we issue the RMA, please give the package to the return carrier within 7 calendar days. Issuing an RMA does not guarantee a refund; the returned product must satisfy this policy when we receive and inspect it.

This policy applies only to products bought directly from the United States checkout at pbonemusic.com and sold by Warwick Music Inc. Products bought from a dealer, school supplier, marketplace, or another website must be returned to that seller under its policy.

2. Conditions for a Change-of-Mind Return

For a change-of-mind return, the product must be:

  1. returned with valid proof of purchase, normally your pbonemusic.com order number;
  2. complete, with its original case or bag, packaging, accessories, manuals, and any promotional items supplied with it;
  3. free from damage, alteration, engraving, personalization, excessive wear, odors, or signs of misuse; and
  4. packed safely for return transit.

An instrument may be assembled and briefly and carefully tried indoors to decide whether it is suitable. Before returning it, follow the published care and cleaning instructions. Handling beyond what is reasonably necessary to evaluate the product, or returning it incomplete or damaged, may make the product ineligible or may result in a reasonable reduction to the refund to reflect the product's diminished value, to the extent permitted by law.

We recommend retaining the original shipping carton and all internal packaging until the return period ends.

3. Hygiene-Sensitive Products

Because musical instruments and accessories may come into contact with the mouth:

  1. a complete instrument package remains eligible for return if the instrument was only briefly and carefully tried, is cleaned in accordance with its care instructions, and otherwise satisfies Section 2; but
  2. a mouthpiece or other mouth-contact accessory sold separately is not eligible for a change-of-mind return after its sealed packaging has been opened or the item has been used.

This hygiene restriction does not apply when an item is defective, damaged on arrival, or different from what you ordered. 

4. Items That Cannot Be Returned for Change of Mind

The following are not eligible for a change-of-mind return:

  1. products not purchased directly from the United States checkout at pbonemusic.com;
  2. separately sold mouth-contact products after their sealed packaging has been opened or they have been used;
  3. products made, engraved, or personalized to your specifications;
  4. gift cards, digital products, or downloadable content;
  5. products clearly marked "final sale," "as is," or "non-returnable" before purchase;
  6. products damaged through accident, misuse, improper assembly, improper cleaning, neglect, unauthorized repair or modification, abnormal storage, or ordinary wear and tear; and
  7. products returned without the principal components supplied with them.

Sale-priced products are returnable on the same basis as full-priced products unless they were clearly identified as final sale before purchase.

These exclusions do not limit any rights you may have for a defective, damaged, or incorrectly supplied product. 

5. How to Start a Return

To request a return, contact Warwick Music Inc. at support@pbonemusic.com or through the contact form at https://pbonemusic.com/pages/contact-support. Please provide:

  1. your name and order number;
  2. the product you want to return;
  3. the reason for the return; and
  4. photographs if the product is damaged, defective, incomplete, or incorrect.

If your return request is eligible, we will issue an official Return Merchandise Authorization (RMA) number and provide return instructions. The return address will only be supplied after an RMA number has been issued.

Do not send returns to our PO Box, registered-agent address, corporate correspondence address, or any other address shown on our website or documents. Returns sent to those addresses will not be accepted and may be returned to the sender or destroyed.

Your RMA number must be clearly marked on the outside of the return package and included with the product. Products returned without a valid RMA number, or sent to an address that we have not supplied for that return, will not be accepted and may be returned to the sender.

Issuing an RMA number does not guarantee a refund. The returned product must satisfy this Returns Policy when we receive and inspect it.

6. Return Shipping

Change-of-mind returns

You are responsible for the cost of returning a change-of-mind product. If we offer you a prepaid return label, we will tell you its cost before you accept it, and that actual cost may be deducted from your refund.

Use a trackable service and keep the shipping receipt. You are responsible for the package until the return carrier records it as delivered to the return address we supplied. We are not responsible for loss or damage caused by inadequate return packaging.

Damaged, defective, incomplete, or incorrect orders

If we sent the wrong product, the order arrived incomplete, or the product arrived damaged or defective, Warwick Music Inc. will provide return instructions and, when a return is required, a prepaid shipping method. Please contact us promptly and, where practical, within 7 days after delivery so that we can investigate transit damage. A delay in notifying us does not by itself remove rights that cannot lawfully be limited.

7. Inspection and Refunds

After receiving a return, we will inspect it to confirm that it meets this policy. If accepted, we will issue the refund to the original payment method within 7 business days. Your bank, card issuer, or payment provider may take additional time to post the credit.

For an eligible change-of-mind return, the refund covers the price paid for the returned product and applicable sales tax. Original delivery, expedited shipping, gift-wrapping, and similar service charges are not refundable unless the return results from our error, the product was damaged or defective when supplied, or applicable law requires otherwise.

We do not charge a restocking fee for an eligible return. We may, to the extent permitted by law, reduce or refuse a refund if a product is returned late, incomplete, damaged, used beyond a reasonable evaluation, or in a condition that materially reduces its value. We will explain the reason for any reduction or refusal.

If the original payment method is unavailable, we will contact the purchaser to arrange a lawful alternative. Refunds for gifts are ordinarily made to the original purchaser and original payment method.

8. Exchanges

We do not guarantee direct exchanges. The quickest way to obtain another product is usually to return the eligible product for a refund and place a new order. If we agree to an exchange, the replacement remains subject to product availability and any price difference.

9. Damaged or Incorrect Deliveries

If a package appears damaged at delivery, photograph the outer carton, shipping label, internal packaging, and product before discarding anything. Contact us promptly with those photographs and your order number.

Depending on the circumstances, we may offer a replacement, replacement part, repair, or refund. We may ask you to retain the product and packaging while we pursue a carrier claim. Nothing in this section requires you to deal directly with the carrier instead of Warwick Music Inc.

10. Defects and the 12-Month Limited Warranty

The 30-day return period is separate from Warwick Music Inc.'s 12-Month Limited Warranty. If a product develops a covered defect after the return period, contact us for warranty service under the warranty included in our U.S. Website Terms and Conditions of Sale.

This Returns Policy and the Limited Warranty do not exclude or limit any consumer rights or remedies that cannot lawfully be excluded or limited.

11. Abuse and Fraud

We may reject returns involving suspected fraud, altered proof of purchase, serial-number tampering, repeated or excessive returns, product substitution, or other abuse of this policy. We may request reasonable information needed to verify the purchaser, order, and returned product.

12. Changes to This Policy

The policy displayed when you place your order applies to that purchase. We may change this policy for future purchases by posting an updated version and effective date. A later change will not reduce return rights that already apply to a completed purchase. 

13. Contact Us

Warwick Music Inc.

A Delaware corporation

Website: https://pbonemusic.com

Returns and customer service: support@pbonemusic.com

Support form: https://pbonemusic.com/pages/contact-support

You may request a written or electronic copy of this Returns Policy from customer service.